We are there at the instance you need us.
Natural disasters can hit at the worst of times. Let our Natural Disaster Response Team help you alleviate your immediate financial burden and worries during such a trying time.
Our dedicated team can quickly assist you with immediate claims payouts of up to RM10,000.*
The Natural Disaster Claims Guide
In the event of a widespread loss caused by an unexpected natural disaster such as earthquake, flood, windstorm, etc. that results in potential insurance claims, we will assist you through the process without any hassle.
This claims service is open to all customers who have purchased our fire and motor insurance.*
Fire
Who is eligible?
Existing RHB Insurance customers who have purchased fire insurance for both personal and business purposes.*
Contact us
Contact our 24/7 claims hotline at 03-7989 0310.
Alternatively, WhatsApp us at +6012 603 1978
How to claim?
(i) For claims amount below RM10,000.00
Notify RHB Insurance on the natural disaster loss claim you will be making.
01
Book a site visit appointment with an appointed adjuster to discuss on the claim.
02
Sign the acceptance letter in mutual agreement.
03
Process is complete upon receiving the payout.
04
(ii) For claims amount above RM10,000.00
Notify RHB Insurance on the natural disaster loss claim you will be making.
01
Book a site visit appointment with an appointed adjuster to discuss on the claim.
02
Sign the final or interim acceptance letter. The interim payout is capped at 30% for claims more than RM30,000.00. Subject to terms and conditions of policy and approval.
03
Alternatively, you can submit and check the status of your claim on the claims portal
Here
Process is complete upon receiving the remaining final payout.
04
Check out our guide for more information
Here
Motor
Who is eligible?
Existing RHB Insurance customers who have purchased the Special Perils add-on cover for both personal and business purposes.*
Contact us
Contact our 24/7 claims hotline at 1300 880 881.
Alternatively, WhatsApp us at +6012 603 1978
How to claim?
Contact our 24/7 claims hotline to get your vehicle towed to any:
  1. Authorised franchise workshop
  2. Authorised panel workshop
  3. Any repairer for claims below RM 3,000 on minor repair or cleaning
01
Submit your claim documents to workshop:
  1. Vehicle registration card
  2. Copy of your National Registration Identity Card (MyKad)
  3. Cover note – if available
  4. Police report – Waived
  5. Driving license – Waived
02
Workshop submits an estimate and repairs the vehicle.
03
Alternatively, you can submit and check the status of your claim on the claims portal
Here
Collection of the repaired vehicle from the workshop.
04
Check out our guide for more information
Here
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