Reflex Premium Login
How do I unlock my token?
What is LOCK PIN FAIL
1/2/3?
What should I do if I forgotten token's pin number?
[Method 3: Via SystemAdmin]
Your token will be locked after 3 invalid PIN attempts. The Token LCD will display “LOCK PIN FAIL 3”.
Follow the steps below to obtain a new 8-digit PIN via SMS for you to unlock the Token.
Your token will be locked after 3 invalid PIN attempts. The Token LCD will display “LOCK PIN FAIL 3”.
Follow the steps below to obtain a new 8-digit PIN via SMS for you to unlock the Token.
1 of 15
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1.Proceed to Login using your Sys Admin 1’s token.
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2.Next, choose “Support” & click the
button. -
3.Choose the corresponding User ID that encounter the Lock Token issue by clicking on the User ID.
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4.Please ensure that the User Mobile Number is maintained correctly.
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5.Under Authentication, tick the Lock Code check box & key in the 7-digit LOCK PIN that appear on the Token screen.
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6.Next click the
button. Logout
from the Reflex system. -
7.Login using your Sys Admin 2’s token. Click on Pending Authorization.
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8.Under Authorizer (Pending Authorization) Transaction(s), click “Unlock Token”.
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9.Tick the check box & proceed to
. A SMS will be sent to your registered
User Mobile Phone number. -
10.Turn on TOKEN. Press & hold
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11.Press the button
again. A field of 8 spaces will appear
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12.Enter the Unlock Code provided by SMS and press
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13.Enter new 8-digit PIN & press
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14.Confirm new 8-digit PIN code (re-enter) & press
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15.Token LCD will display rHb
