Our online application is Secure Socket Layer (SSL) certified. Therefore, all communication datas within the system is secured, protected and only used within the Bank.

We value your trust in us and respect the need to maintain the security and confidentiality of information that you provide to us, whether or not you are an RHB customer ("Customer"), a customer who has registered for our internet banking services ("Registered User") [hereinafter collectively referred as “RHB Customer”] or a visitor to our website ("Visitor"). RHB is committed to protect each individual's privacy. That is our pledge to you.

RHB Bank and non-RHB Bank customers can apply for an online product via our Internet and Mobile banking application.

The online product application service will be made available on our Website, Internet and Mobile Banking Application from 7am-11pm, seven (7) days a week, unless specified otherwise in the Terms and Conditions or in our Website.

You may be required to provide the supporting documents (whichever applicable to you) to facilitate the activation of the account and you will be notified by the bank after you have completed the application.

If the information that you have provided during the application is different from the information in the supporting documents, the Bank reserves the right to terminate your online application.

We make it convenient for you by allowing you to save the application and continue with the application at a later date. All you need to do is to log in to continue with the application within 30 days and if the product is still available.

We may send you a reminder to complete your application before the 30 days period ends (from the date of initial application).

Note : If you have exceeded 30 days from the date of initial application, you will have to re-start your application again.

You only need to key in your personal details, employment details, accept the terms and conditions and submit your application. You must ensure that all information you have provided is complete, true and correct. Your application is subject to bank's approval.

If you are Malaysian citizen with a valid MyKad, you will be able to complete the account opening and activation immediately, subject to bank verification.

Note: Online Account Opening only allows verification on new MyKad (80k chip version, with ghost image). The older version MyKad (64k chip version, without ghost image), Passport, MyKid, MyPR is currently not accepted.

The Bank reserves the right to verify your identity and at the discretion of the Bank, you may be required to verify for Identity at the branch by performing ID authentication which will require you to provide a valid ID document. We may request from you any additional supporting documents to verify your ID and/or any information provided by you during the application and you are required to provide the requested documents of which we will use for the verification process. If the information that you have provided during the application is different from the information in the valid ID document or additional supporting documents, the Bank reserves the right to terminate your online application.

Yes.

If you your application for account online is successful but pending activation, you are required to activate your account within 30 calendar days from the date of account opening by performing Identification ("ID") authentication at the branch to enjoy usage of the account. Failure to activate your account will result in closure of the account and you will not be able to perform any banking transactions using it.

Currently, online product application service is only for individual applicant.

Yes, you may still apply.

If you have successfully applied for account online but pending activation, you have 30 calendar days to activate your account.

If you have opened and completed the activation of the online Account Opening, you may start your banking transaction immediately.

To apply and activate the Account Opening online, you must meet the following criteria: -

New to RHB without any Current/ Saving account/-i or Credit Card/-i
Malaysian citizen with a valid new MyKad (80k chip version, with ghost image). Please ensure your MyKad is in good condition and able to be read/ captured via camera.
Aged 18 years old and above
Applying for individual account only
You must hold a Malaysian-registered mobile number and a valid email address.
Must have a deposit account with another bank (other than RHB) with account in your personal name only with Internet Banking access. (for initial deposit funding)
Must be for self-application only (applicant must be the person who applies to open the account and the accountholder’s name is based solely on the applicant’s name).

Note:
At any point that you have successfully applied for account online but pending activation, please visit us at any of the nearest RHB branch to perform verification and complete your activation. Failure to activate your account will result in closure of the account and you will not be able to perform any banking transactions using it.

If you do not meet the above criteria, i.e. To open a Joint Account, please visit us at any of the nearest RHB branch to open the account.

Yes, you may login to RHB Online and Mobile Banking even before your account is activated.

Yes, they can apply account online but subject to bank's approval.

Note: You will need to visit us at any of the nearest RHB branch to perform verification and complete your activation.

Below are the accounts available to Open Account online:

a) Current Account
RHB Smart Account (Conventional)
RHB Smart Account-i (Islamic)

b) Savings Account
RHB Maxsave Account (Conventional)
RHB Savings Account-i (Islamic)

To apply and activate the Account Opening online, you may launch RHB Online Banking or download RHB Mobile Banking App, select your preferred account and follow the application steps below:

Step 1: Contact Details – enter your mobile number and email address, and an OTP via SMS will be sent to you for verification purposes.

Step 2: Verify your Identity – scan the front and back of your MyKad

Step 3: RHB Online ID Creation – create your login credentials and register for RHB Online Banking.

Step 4: Application Form – fill in the electronic application form and complete the acceptance and confirmation of declarations, and your agreement to the terms and conditions.

Step 5: Perform face scanning - enable verification of your identity via facial recognition software

Step 6: Fund Your Account – transfer the minimum initial deposit required from your bank account in your sole name with another financial institution in Malaysia via Financial Process Exchange (FPX). Failure to fund the account for online CASA/-i opening within thirty (30) days will result in automatic closure of the account.

For application via RHB Online Banking, you will be directed to download RHB Mobile Banking App once you completed to fill in your Contact Details.

If customers do not intend to download RHB Mobile Banking App (by selecting “Not Now” button), customers will be directed to walk in to any RHB Branch to perform verification and complete your activation.

Your new deposit account will be immediately created and you may use it directly. A notification will be sent to you upon successful application via SMS or EDM.

No. The initial deposit must be transferred from your own individual other bank account with the same name registered as per MyKad. RHB may reject your application if the FPX verification does not match the name captured from your MyKad, and customer will be required to visit our RHB branch to be verified and perform initial deposit for your account to be activated.

Note: In the event that the initial deposit is successfully deducted from your originating bank account from unsuccessful verification, we will perform refund within seven (7) working days from the date RHB notifies you on the unsuccessful FPX verification via inbox notification or SMS. Please ensure that your originating account is not closed or dormant.

Yes, there is a usage limit for all debit transaction (i.e. ATM withdrawal, online transfer, etc) of RM5,000 per day. A new limit will be refreshed after 12 midnight.

You can walk in to any RHB branch to perform full verification and uplift the RM5,000 usage limit.

If you have opened and completed the activation of the online Account Opening, your Debit Card/-i will be posted to you to your preferred home or office address that you select during application within 4-9 working days.

However, if you have successfully applied for account online but pending activation, please visit us at any of the nearest RHB branch to perform verification, activate your account and collect your Debit Card/-i.

You can’t collect your card at the branch as we have personalised your Debit Card/-i and it will be couriered to you.

Please contact our RHB Customer Contact Centre / visit any nearest branch.

Please contact our RHB Customer Contact Centre / visit any nearest branch.

For Conventional account (RHB Smart Account and RHB Maxsave Account), you will receive the RHB Visa Debit Chibi Superman.

For Islamic account (RHB Smart Account-i and RHB Savings Account-i), you will receive a RHB Visa Debit-i WWF .

RHB Contact Details

Email: customer.service@rhbgroup.com
Telephone number: 03-92068118
Facsimile number: 03-92068088