You can retrieve your username online via 'Forgot Username/Password' on the RHB Mobile and Online Banking login screen.

Enter the RHB Debit Card/RHB Credit Card/RHB Prepaid Card details you've provided during registration to retrieve your username.

You can reset your password via 'Forgot Username/Password' on the RHB Mobile and Online Banking login screen.

Enter the RHB Debit Card/RHB Credit Card/RHB Prepaid Card details you've provided during registration to reset your password.

Yes, you may via 'Settings' > 'Security' > 'Change Password'.

It's a security feature to further authenticate your identity if any unusual activity or unauthorised transaction is detected on RHB Mobile and Online Banking.

Select three Challenge Questions to answer. You may provide any answer of up to 50 alphanumeric characters with no special characters and profanities.

It's a mutual authentication method to verify that the login page is from a genuine RHB site. You'll be asked to register your Secure Word upon RHB Mobile and Online Banking registration.

Use any word that's between 6 and 10 alphanumeric characters without any special characters. Confirm your Secure Word on the RHB Mobile and Online Banking login screen before entering your password.

Don't log in and call Customer Contact Centre for assistance.

Yes, you may via 'Settings' > 'Security' > 'Change Secure Word'.

For security reason you will need to visit a branch for authentication before you can change your One-time PIN (OTP) mobile number using RHB Mobile and Online Banking.