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Survey Questionnaire for Kill Switch and RTP Online Survey

At RHB, we are always finding new ways to improve your banking experience with us. Your opinion matters to us, so do let us know your feedback on the questions below. We know your time is precious, hence, this survey should only take less than 5 minutes to complete.

Lock Account (Kill Switch)

1. Lock Account (also generally known as Kill Switch) is a feature for you to protect your account from fraud or suspicious activities. When you’ve activated the Kill Switch or Lock Account, nobody can log in your account.

If you suspect that your account has been exposed to fraudulent activities, how likely will you use a feature that’ll lock your account immediately?*

4 - Very Likely 3 - Somewhat Likely 2 - Somewhat Unlikely 1 - Very Unlikely

Tell us what you’d do instead of using a feature that’ll lock your account from fraud or suspicious activities.*

2. Once you’ve activated Lock Account, you won’t be able to perform any transactions to keep your account safe. Would you still want access to your account information and settings such as account number, transaction history, statements, daily limit etc.?* Yes No If Yes/No, tell us why:* 3. After Lock Account’s activated, would you want the option to deactivate ATM withdrawals as well?* Yes No

DuitNow Request

This part of the survey is for those who have submitted a DuitNow Request on RHB before. With DuitNow Request, you can request money from anyone via their DuitNow ID such as Mobile Number or Account Number, receive payment request or forward the request to others to pay on behalf.

Have you performed a DuitNow Request on RHB before?* Yes No

1. How quick and easy was it to search for DuitNow Request and complete the request?* 4 - Very quick and easy 3 - Somewhat quick and easy 2 - Somewhat slow and difficult 1 - Very slow and difficult 2. When submitting a DuitNow Request, were the information and instructions helpful for you to complete the request?* 4 - Very helpful 3 - Somewhat helpful 2 - Somewhat unhelpful 1 - Very unhelpful

Tell us why.*

3. How satisfied are you with the entire process of submitting a DuitNow Request?* 4 - Very satisfied 3 - Somewhat satisfied 2 - Somewhat dissatisfied 1 - Very dissatisfied

Tell us why.

4. After using this feature, will you recommend DuitNow Request to your friends and family?* 4 - Definitely will recommend 3 - Probably will recommend 2 - Probably won’t recommend 1 - Definitely won’t recommend

Tell us why.

5. How often will you use this feature?* 5 - Always 4 - Often 3 - Sometimes 2 - Rarely 1 - Never

Tell us why.

6. Share with us additional feedback or comments that you have regarding DuitNow Request.*

Would you be interested in participating in RHB research to help us improve our services in future? We will be giving away a token of appreciation for your involvement.* Yes No

Name Contact Number* Email* Preferred contact method:* Call me Contact me via WhatsApp Email me

Thank you for your time and feedback. We value all your feedback and suggestions.

I hereby acknowledge that I have read and understood the Online Privacy Policy and hereby consent to the RHB Banking Group using the information I have provided for the purpose of contacting me/addressing my request/enquiry/complaint/feedback, etc.

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