RHB Customer Surveys

At RHB, we collaborate with our customers to design and improve our products and services. As such, we regularly invite our customers to provide their feedback via customer surveys.
 
There may be instances when we send invitations to participate in our surveys via e-mail, WhatsApp or call. To confirm that the survey invitation you received is genuine and from the bank, you may cross-check against the details in the table below.

We would like to assure you that we will never ask and neither should you provide us your banking authentication information, such as PIN, passwords, OTP and secure word. Your feedback will be treated with utmost confidentiality and all information collected will be used for quality, design and improvement purposes only.


Survey Title

How will you receive the survey invitation

When will you receive the survey invitation

RHB Annual Customer Survey Conducted by independent Research Agency, Ipsos Sdn Bhd.
Email: RHBAnnualCustomerSurvey2024@ipsosonline.com
Call: 03-22839000/03-92123549 		1 August 2024 – 11 October 2024
RHB Complaints Resolution Survey Email: customer.advocacy@rhbgroup.com Within 3 days after your complaint has been resolved
RHB Branch Survey Email: rhb@rhbgroup.com Within 2 days after visiting RHB branch
Post Interaction PSM survey WhatsApp message from RHB Premier Service Manager After submitting an enquiry or service request with your Premier Service Manager
RHB Premier Relationship Manager Survey Email: RHBpremierbanking@rhbgroup.com 10 June 2024 – 30 June 2024
RHB SME Banking Relationship Manager Survey Email: RHBsmebanking@rhbgroup.com 10 June 2024 – 30 June 2024
RHB SME Deposit Relationship Manager Survey Email: RHBsmebanking@rhbgroup.com 10 June 2024 – 30 June 2024
RHB Mohe Pulse Survey Email: mysiswa@rhbgroup.com 1 July 2024 – 14 July 2024
Get Connected

© 2024 RHB Bank Berhad 196501000373 (6171-M). All rights reserved.
BNM Smeinfo MyBayar Sidrec PIDM AKPK

You are about to enter a third party website and RHB Banking Group's privacy policy will cease to apply.

This link is provided for your convenience only, and shall not be considered or construed as an endorsement or verification of such linked website or its contents by RHB Banking Group.

RHB Banking Group also makes no warranties as to the status of this link or information contained in the website you are about to access.

PIDM Membership Representation

PIDM Membership Representation

You are about to enter a third party website and RHB Banking Group's privacy policy will cease to apply.

This link is provided for your convenience only, and shall not be considered or construed as an endorsement or verification of such linked website or its contents by RHB Banking Group.

RHB Banking Group also makes no warranties as to the status of this link or information contained in the website you are about to access.