At RHB, we collaborate with our customers to design and improve our products and services. As such, we regularly invite our customers to provide their feedback via customer surveys.
There may be instances when we send invitations to participate in our surveys via e-mail, WhatsApp or call. To confirm that the survey invitation you received is genuine and from the bank, you may cross-check against the details in the table below.
We would like to assure you that we will never ask and neither should you provide us your banking authentication information, such as PIN, passwords, OTP and secure word. Your feedback will be treated with utmost confidentiality and all information collected will be used for quality, design and improvement purposes only.
Survey Title
How will you receive the survey invitation
When will you receive the survey invitation
RHB Branch Survey
Email: rhb@rhbgroup.com
Within 2 days after visiting RHB branch
RHB Complaints Resolution Survey
Email: customer.advocacy@rhbgroup.com
Within 3 days after your complaint has been resolved
RHB Post Service Request Survey
Email: customer.advocacy@rhbgroup.com
Within 5 days after your service request has been fulfilled
RHB Premier Relationship Manager Survey 2024
Email: RHBpremierbanking@rhbgroup.com
11 November 2024 – 1 December 2024
RHB MoHE MySiswa Survey
Email: mysiswa@rhbgroup.com
19 November 2024 – 2 December 2024
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