We would love to hear about your experience with us! If there is an opportunity to make things right,
do let us know by filling up the form and we will reach out to you.
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RHB Customer Advocacy is an independent unit set up within the Bank to assist in facilitating complaints resolution/management between customers and the relevant departments in the Bank.
You may contact our Head of Customer Advocacy at below contact.
Call us: 603-9206 8090
*Operating Hours: 8:45 a.m. - 5.45 p.m. (Monday – Thursday), 8:45 a.m. - 4.45 p.m. (Friday)
Email: customer.advocacy@rhbgroup.com
Mail: Customer Advocacy, Group Customer Experience, RHB Bank Berhad, Level 2, Tower 2, Jalan Tun Razak, 50400 Kuala Lumpur
BNMLINK has been set up as a complaint resolution arm of BNM. If you are not satisfied with the response we provide, you may refer to BNMLINK for redress of your complaint.
Call: 1-300-88-5465 (1-300-88-LINK)
Call Overseas: 603-2174 1717
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday – Friday except public holiday)
Website: https://telelink.bnm.gov.my/
Mail: Bank Negara Malaysia, P.O. Box 10922, 50929 Kuala Lumpur
OFS is an alternative complaint/ dispute resolution body to review financial claims or disputes if you are not satisfied with the resolution provided by us.
Call: 03-2272 2811
Email: enquiry@ofs.org.my
Website: http://www.ofs.org.my
Fax: 03-2272 1577
Mail: Ombudsman for Financial Services (Formerly known as Financial Mediation Bureau) Level 14, Main Block, Menara Takaful Malaysia, No. 4, Jalan Sultan Sulaiman, 50000, Kuala Lumpur
SIDREC is an independent one-stop dispute resolution service established by the Securities Commission Malaysia to handle disputes related to capital market products or services.
Call: 603-2174 1515
Email: info@sidrec.com.my
Website: https://sidrec.com.my/
Fax: 603-2282 3855
Mail: Unit A-9-1, Level 9, Tower A, Menara UOA Bangsar No. 5, Jalan Bangsar Utama 1, 59000 Kuala Lumpur
PIDM Membership Representation
