Used for Account Management, to conduct transactions, stop and request Cheque Book.
Role, Function & Access
What are the services available? What is the different between Basic vs Premium package?
What is the System Administrators?
What can I do as a Data Entry?
What can I do as an Authorizer?
Reflex Process Flow Overview
What are the basic steps to perform any payment?
What are the basic steps to approve any payment?
What is the payment process flow?
What is the overview of sysadmin1 access?
I am a first time user for Premium Users
How do I
activate and change temporarily pin number?
How do I set first time token pin number?
How do I subsequently change token pin number after first time activation?
Information Management
How do I check my message Inbox in Reflex?
How do I check the foreign exchange rates?
How do I check the money market rates?
How do I check the foreign currency notes rates?
How do I check multi-currency deposit?
How do I check the indicative forward rates?
How do I view the treasury alerts?
Where can I find “How to use Challenge Response” guide in Information Management?
Inquiry
What is the main function in Account Management in Reflex?
How do I view the consolidated account balance?
How do I see the current account balance?
How do I see multi currency account balance?
How to view the fixed deposit/repo account balance?
How do I view to loan inquiry?
How do I access to revolving inquiry?
How do I view the overdraft inquiry?
How do I get / download the monthly bank statement up to 6 months in pdf?
How do I view the charges statement? How do I download the charges statement in csv or text?
Beneficiary List Maintenance
What is Beneficiary List Maintenance?
How to add the account in Beneficiary List for 3rd Party (RHB account)?
How to view/modify account in Beneficiary List for 3rd Party (RHB account)?
How to add the account in Beneficiary List for IBG/RENTAS (non-RHB account)?
How to view/modify account in Beneficiary List for IBG/RENTAS (non-RHB account)?
Fund Transfer
How do I perform the intra company transfer / intra fund transfer / own RHB account transfer?
How do I perform intra fund transfer 3rd party / 3rd party RHB account transfer?
How do I perform the IBG payment / Interbank GIRO payment (non-RHB account)?
How do I perform the single RENTAS payment (non-RHB account)?
How do I perform the multiple RENTAS payment (non-RHB account)?
What is simplified domestic transfer & payment types supported?
How do I perform the simplified domestic transfer?
Designated Fund Transfer
Bill Payment/JomPAY
How do I perform the bill payment?
How do I perform the JomPAY payment?
Bulk Pay
How do I perform the bulk pay?
How do I download the bulk payment return file?
Smart Payment
How do I upload the file in smart payment?
How do I download the return file in smart payment?
Bulk Foreign Telegraphic Transfer
How do I perform bulk foreign telegraphic transfer file upload?
How do I check the status of bulk foreign telegraphic transfer?
Online Cheque Book Request
Credit Card Management
TradeInfoLink
How do I access to TradeInfoLink?
How do I create new profile in TradeInfoLink for non-reflex customer?
How do I create new profile in TradeInfoLink for reflex customer?
How do I login to TradeInfoLink?
How do I need to see the market information by country?
How do I enter the query to RHB?
How do I check the blacklisted parties (companies / individuals)?
How to find assistance in using the services provided in the TradeInfoLink?
Charges & Cut-off time
File Format
EPF file format and sample in text.
EPF file format and sample in in excel.
SOCSO File format and sample in text.
SOCSO file format and sample in excel.
LHDN file format and sample in text.
What is LHDN file name convention / structure?
RHB Payroll file format and sample in text.
RHB Payroll file format and sample in excel.
Smart Payroll file format and sample in excel.
What is Smart Payroll file name convention / stucture?
What is Bulk Pay file name convention, file format and sample in csv?
How to calculate Hash Total / Checksum?
What are the BIC Code / Bank code / IBG routing number listing?