I am a first time user for Premium Users

How do I get started?

How do I activate and change temporarily pin number?
How do I set first time token pin number?

How do I access RHB Reflex using my token?
How to generate token passcode to login? How to login using token to perform payment and authorization (Premium)?
How to login using sysadmin token to perform user maintenance (Premium)?

How do I subsequently change token pin number after first time activation?

How do I unlock my token?
What is LOCK PIN FAIL 1/2/3?
What should I do if I forgotten token's pin number?
[Method 1: Via Customer Care Centre]

How do I unlock my token?
What is LOCK PIN FAIL 1/2/3?
What should I do if I forgotten token's pin number?
[Method 2: Via Letterhead]

How do I unlock my token?
What is LOCK PIN FAIL 1/2/3?
What should I do if I forgotten token's pin number?
[Method 3: Via SystemAdmin]

How to reset the corporate user login?
What can I do when system prompt multiple login not allowed?
How to logout the previous login session after improper logout?

Setup

How to setup the workflow using sysadmin1?

How to authenticate the workflow using sysadmin2?

How to create the subsidiary/department maintenance using sysadmin1?

How to authenticate the subsidiary/department maintenance using sysadmin2?

How to create the user group using sysadmin1?

How to authenticate the user group using sysadmin2?

How to create the User ID using sysadmin1?

How to authenticate the User ID using sysadmin2?

How to reset the corporate user login? What can I do when system prompt multiple login not allowed? How to logout the previous login session after improper logout?

Procedures to modify account(s) accessibility

Procedures to Unblock Users

How to Reset Inquirer User Password?

Employer Statutory Maintenance

How to setup the employer statutory maintenance using sysadmin1? How do I add new employer number for EPF / SOCSO / IRB?

How to authenticate the employer statutory maintenance using sysadmin2? How do I approve new employer number for EPF / SOCSO / IRB?

How to add employer number (EPF / SOCSO / IRB) into User group using sysadmin1?

How to authenticate the user group using sysadmin2?

Trade Limit Maintenance

How do I create Trade User Group Limit?
via System Admin 1

How do I authenticate Trade User Group Limit?
via System Admin 2

Message Inbox

How do I check my message Inbox in Reflex?

Information Management

How do I check the foreign exchange rates?

How do I check the money market rates?

How do I check the foreign currency notes rates?

How do I check multi-currency deposit?

How do I check the indicative forward rates?

How do I view the treasury alerts?

Where can I find “How to use Challenge Response” guide in Information Management?

Contact Us

What is Need Help?

What is Treasury Rate?

What is Interactive User Guides?

Credit Card Management

How do I check Merchant Detail Statement?

How do I check Merchant Summary Statement?

Reports

How do I view the return cheque report?

Inquiry

How do I access to late local cheque?

How do I view the float/OC details?

How do I check the cheque status?

How do I check the presented cheque?

Log

How do I view the transaction log?

Transaction(s) Status Inquiry

How do I check the status of transaction(s)? How do I check the transaction is pending who to authorize? How do I check if a transaction has been paid / return/ rejected / expired / pending bank processing?

Token Authorization

How do I use challenge response to submit payment / approve payment / approve system maintenance?

Transaction(s) Authorization Inquiry

How do I authorize transaction(s) pending at my queue (Authorizer)?

Inquiry

What is the main function in Account Management in Reflex?

How do I view the consolidated account balance?

How do I see the current account balance?

How do I see multi currency account balance?

How to view the fixed deposit/repo account balance?

How do I view to loan inquiry?

How do I access to revolving inquiry?

How do I view the overdraft inquiry?

How do I check the transaction history up to 3 months? How do I check previous day / month bank statement? How do I check bank statement up to 3 months? How do I download the bank statement in csv or text?

How do I get / download the monthly bank statement up to 6 months in pdf?

How do I view the charges statement? How do I download the charges statement in csv or text?

How do I download statement?

Inquiry

How do I view the portfolio inquiry?

How do I access the limits inquiry?

How do I access alerts for trade?

How do I check the list of processed transactions?

How do I check the list of settled transactions?

Trade Application

How do I create a Bankers Acceptance (BA)?

How do I create a Promissory Note (P-Note)?

How do I create a Foreign Currency Trade Financing (FCTF)?

How do I create Letter of Credit (LC)?

How do I create a Bank Guarantee (BG)?

How to create service request?

How do I print credit/debit advice?

Inquiry

How do I stop company cheque through Reflex?

What is the charges to stop company cheque through Reflex?

How do I authorize the stop company cheque (Authorizer)?

Inquiry

How to request to add cheque book through Reflex?

How to authorize the cheque book request (Authorizer)?

How to check the status of cheque book request?

Beneficiary List Maintenance

What is Beneficiary List Maintenance?

How to add the account in Beneficiary List for 3rd Party (RHB account)?

How to view/modify account in Beneficiary List for 3rd Party (RHB account)?

How to authorize the account list in Beneficiary List for 3rd Party (RHB account) (Authorizer)?

How to add the account in Beneficiary List for IBG/RENTAS (non-RHB account)?

How to view/modify account in Beneficiary List for IBG/RENTAS (non-RHB account)?

How to authorize the account list in Beneficiary List for IBG/RENTAS (non-RHB account) (Authorizer)?

Fund Transfer

What is Intrabank Transfer?

How do I perform the intra company transfer / intra fund transfer / own RHB account transfer?

How do I perform intra fund transfer 3rd party / 3rd party RHB account transfer?

What is IBG / Interbank GIRO?

How do I perform the IBG payment / Interbank GIRO payment (non-RHB account)?

What is RENTAS?

How do I perform the single RENTAS payment (non-RHB account)?

How do I perform the multiple RENTAS payment (non-RHB account)?

What is simplified domestic transfer & payment types supported?

How do I perform the simplified domestic transfer?

What is Foreign Telegraphic transfer / FTT?

How do I perform foreign telegraphic transfer (FTT)?

Designated Fund Transfer

What is designated fund transfer?

How do I perform designated fund transfer? / How do I transfer within RHB own account from MYR to foreign currency account? / How do I transfer within RHB own account from foreign currency to MYR account? / How do I transfer within RHB own account from MYR to MYR?

How do I perform designated 3rd party RHB account? / How do I perform 3rd party RHB account restricted to the list of beneficiary created in Beneficiary Maintenance?

How do I perform designated IBG / GIRO (non-RHB account)? / How do I perform IBG/GIRO restricted to the list of beneficiary created in Beneficiary Maintenance?

How do I perform designated RENTAS (non-RHB account)? / How do I perform RENTAS restricted to the list of beneficiary created in Beneficiary Maintenance?

Quick Templates

What is Quick Templates?

How to save the payment template (IBG/RENTAS/FTT/ Simplified Domestic Transfer)? How to create favourite payment?

How to create payment from Template? How to update / delete Template?

How do I perform the biller registration for Bill Payment? / How do I create favourite biller for Bill Payment?

How do I view/modify the biller registration?

Bill Payment/JomPAY

How do I perform the bill payment?

How do I perform the JomPAY payment?

Payroll

What is Smart Payroll?

How do I perform smart payroll file upload?

Bulk Pay

What is bulk pay?

How do I perform the bulk pay?

How do I download the bulk payment return file?

Bulk Foreign Telegraphic Transfer

How do I authorize the transaction for bulk foreign telegraphic transfer (Authorizer)?

How do I perform bulk foreign telegraphic transfer file upload?

How do I check the status of bulk foreign telegraphic transfer?

Smart Payment

What is Smart Payment?

How do I upload the file in smart payment?

How do I download the return file in smart payment?

Stop Bulk Pay

How to stop selected payment for Bulk Pay post dated transaction?

How to stop all payment for Bulk Pay post dated transaction?

Loan Repayment

How do I perform the loan repayment to my own loan account?

How do I perform the loan repayment to 3rd party loan account?

How do I upload file in loan repayment?

How do I authorize the transaction in loan repayment (Authorizer)?

Statutory Body Transactions

Do I need upload a test file for EPF verification?

How do I perform the EPF file upload?

Do I need upload a test file for SOCSO verification?

How do I perform SOCSO file upload?

Do I need upload a test file for LHDN verification?

How do I perform the LHDN file upload?

Auto Debit

How do I upload file for auto debit registration?

How do I upload the file for auto debit payment?

How do I authorize the transaction in auto debit registration (Authorizer)?

How do I authorize the transaction in auto debit payment (Authorizer)?

Fixed Deposit

What are the type of fixed deposit products?

How do I perform a fixed deposit placement?

How do I perform a fixed deposit upliftment?

Money Market Management

How do I authorize the transaction of money market time deposit (Authorizer)?

How do I perform a money market time deposit?

Support

Who do I look for assistance?

Is the support 24 hours?

What is the Customer Care Centre contact number?

What are the steps to speak to a Customer Care Centre agent?

What is the Customer Care Centre email address?

How can I get additional token? How do I get token replacement? (faulty, out of battery, spoilt)

Charges & Cut-off time

What are the service charges?

What are the cut-off time?

What are the currency cut-off time?

Security

What are the security feature?

What are the security awareness?

What is Secret Phrase?

I can see the Secret Phrase, but it does not belong to me. What should I do?

File Format

EPF file format and sample in text.

EPF file format and sample in in excel.

SOCSO File format and sample in text.

SOCSO file format and sample in excel.

LHDN file format and sample in text.

What is LHDN file name convention / structure?

RHB Payroll file format and sample in text.

RHB Payroll file format and sample in excel.

Smart Payroll file format and sample in excel.

What is Smart Payroll file name convention / stucture?

What is Bulk Pay file name convention, file format and sample in csv?

What are the BIC Code / Bank code / IBG routing number listing?

User Guides

Reflex Premium Plus User Linking Guide with Service Partner